Overview
At Nomark, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please review our Returns, Exchanges & Refund policy below.
Refunds
We accept return requests within 3 days of delivery.
To be eligible for a return, the product must:
- Be unused, unworn, and in its original condition.
- Be returned in its original packaging along with any accessories or inserts received with the product.
- Show no signs of installation, wear, damage, alteration, or misuse
Exchanges
We offer exchanges within 7 days of delivery for eligible products, subject to stock availability.
Products must meet the same eligibility requirements as returns. Only one exchange request may be made per order.
If the requested replacement product is unavailable, we may offer store credit or a refund at our discretion.
Damaged, Defective, or Incorrect Products
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.
To process your claim, we may require:
- Your order number
- Clear photographs of the product
- Photographs of the packaging
- An unboxing video showing the issue
Claims submitted after 48 hours of delivery may not be eligible for replacement or refund.
Non-Returnable Items
The following items are not eligible for return or exchange:
● CTS rubber straps
● Clearance, sale, or discounted items marked as non-returnable
● Products that have been used, worn, installed, damaged, or altered after delivery
● Products returned without original packaging
● Returns requested for Items due to personal preference, change of mind, or incorrect selection by the customer.
Return Shipping
If the return is due to a defective, damaged, or incorrect product sent by us, we will bear the applicable return shipping costs
Refunds
Once your returned item has been received and approved after inspection, refunds will be processed within 5–7 business days.
Refunds will be issued to the original payment method used for the purchase whenever possible.
Please note that it may take additional time for your bank, payment provider, or card issuer to reflect the refund in your account
Shipping Charges
Original shipping charges paid at the time of purchase are non-refundable, except in cases where a defective, damaged, or incorrect product was delivered.
Order Cancellation
Orders may be cancelled for a full refund before they are dispatched.
Once an order has been dispatched, it cannot be cancelled and will instead be subject to this Returns & Exchanges Policy.
How to Request a Return or Exchange
To initiate a return, exchange, or claim for a damaged/incorrect item, please contact us with:
- Your order number
- Reason for return or exchange
- Relevant photographs (if applicable)
Email:support@nomarkstraps.com
Our team will guide you through the next steps and provide return instructions if your request is approved.
Policy Updates
Nomark reserves the right to modify or update this policy at any time without prior notice.
Any changes will be effective immediately upon publication on this website.